Digital Accessibility

In accordance with Colorado Laws for Persons with Disabilities (HB21-1110), Delta County is required to provide persons with disabilities equal access and reasonable accommodation to County programs, services, and activities, including those programs, services, and activities that are made available through the County website and other online technology.  This policy has been developed to promote equal access to such programs, services, and activities provided through the County to persons with disabilities. This policy applies to all online technologies, including the County customer facing website, mobile applications, electronic communication, and digital documents such as portable document format (PDF).

Policy Statement

1. New and redesigned web content published on the County's online technologies will conform to WCAG 2.2 Level A compliance, with the exception of content specifically excluded from this policy.
2. Existing web content published prior to the effective date of this policy will either be archived or modified to conform to WCAG 2.2 Level A compliance or to the maximum extent feasible, with the exception of content specifically excluded from this policy.  Web content hosted on the County ‘s website will be evaluated, prioritized, and scheduled for remediation no later than June 30, 2024.
3. No particular technology or design approach is required. The aim is to maximize access to and use of the County’s online technologies by persons with disabilities.

Exclusions

1. County customer-facing website, mobile applications, digital screens, electronic communication, and digital documents that have been archived are not subject to the standards referenced in this policy.
2. Syndicated content is excluded from this policy, such as social media streams.
3. The below document types that may be added to our online services:
   • Blueprints
   • Architectural drawings
   • Diagrams displaying information that is also provided in narrative text
   • Complex and/or atypical images and diagrams
   • Scanned historical publications
   • Handwritten correspondence
   • Technical drawings
   • Site plans, development plans, and maps
   • Complex and comprehensive tables and charts
   • Documents or document types identified as having no-to-low impact on users of assistive technology or documents that contain information that Is available in an alternative and accessible format.
   • Any image where there is no logical methodology to create an alternate description that will make the image understandable to assistive technology.
4. Upon request the County will make reasonable accommodations for alternative access to the online technologies that are excluded from this policy.

Grievance Procedure

Accessibility-related grievances should be submitted in an online or paper form submittal and contain information about the alleged accessibility problem. This is the information required to submit a grievance:

1. Name of the person initiating the grievance
2. Address
3. Phone number
4. Program or specific location of the grievance
5. Date
6. Description of the issue

Delta County
Attn: Digital Accessibility Coordinator
560 Dodge St.
Delta, CO  81416
Email Accessibility

Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be accepted for persons with disabilities, upon request. Though personal details are required to adequately record and respond to the grievance, these details will be treated with the utmost confidentiality except as required otherwise by Colorado Open Records Act.

Grievance Response Timeline

Within 15 calendar days after receipt of the grievance, we will contact the person initiating the grievance to discuss the problem and the possible resolutions. Within 30 calendar days of the meeting, we will respond in a format accessible to the complainant. The response will explain the position of the County and offer options for a resolution. If the response by the County does not satisfactorily resolve the issue, the complainant or their designee may appeal the decision within 30 calendar days after receipt of the response to the Delta County Attorney’s Office, 550 Columbia Street, Suite A, Delta, CO 81416.